Refund Policy

UDXGDMCK ("we" and "us") operates https://udxgdmck.store ("Website"). By placing an order through this Website, you agree to the refund and return terms outlined below. These policies ensure transparency, protect both parties, and maintain customer satisfaction.

Definitions

  • Customer: The person(s) purchasing goods from UDXGDMCK as listed in the invoice or order.

  • Goods: All products supplied by UDXGDMCK to the Customer.

  • Delivery: Transportation of Goods from UDXGDMCK to the Customer.

Return Eligibility

  • Returns are accepted within 30 calendar days of delivery.

  • Items must be returned in original, unused condition with all packaging intact.

  • Returns are applicable only for products that match the order and are defective or damaged, or if the wrong item was delivered.

  • Custom, personalized, or modified products are not eligible for return.

Return Fees

  • A handling fee of 1% of the product price applies for all approved returns.

  • Return shipping costs are the responsibility of the Customer.

  • Do not send returns to the original shipment address unless instructed.

  • The approved return address will be provided via email after the return request is confirmed:

Return Address:
1519 Cross Breeze Ct, Bowling Green, KY 42104, USA

How to Apply for a Return or Refund

To request a return or refund, Customers must:

  1. Contact UDXGDMCK via phone: +1 (217) 961-3591 or email: support@udxgdmck.store.

  2. Submit a written request including:

    • Order number

    • Product name and quantity

    • Reason for return or refund

  3. Provide clear photos of the product showing any defect, damage, or issue (if applicable).

  4. Wait for return confirmation and detailed instructions, including the correct return address.

Refund Processing

  • Once the returned item is received and inspected, the refund will be processed within 2 business days to the original payment method.

  • The refund will cover the product price minus the 1% handling fee.

  • Return shipping costs are non-refundable.

Restrictions

  • Returns or refunds are only allowed under the conditions above.

  • Returns for change of mind, unwanted items, or incorrect purchases are not eligible unless the item is defective or incorrect.

  • Products must be in their original condition; otherwise, the refund may be partially or fully denied.

Contact Information

For any questions regarding returns or refunds, Customers may contact us via:

  • Phone: +1 (217) 961-3591

  • Email: support@udxgdmck.store

Return Address (must be used for all approved returns):
1519 Cross Breeze Ct, Bowling Green, KY 42104, USA