Shipping Policy

Order Processing
All orders are processed within 1–2 business days (Monday – Friday) (excluding weekends and holidays) after payment is confirmed and stock is verified. Orders are not processed or shipped on weekends or public holidays. During peak periods or promotions, processing times may be slightly longer, but we will notify you of any delays.

Shipping Destinations
We ship only to addresses within the continental United States. We do not ship to U.S. territories, islands, or military bases.
All orders outside of the continental U.S. will be canceled, and any payments refunded.

Shipping Methods and Delivery Times
We use reliable carriers to deliver your orders. Standard shipping within the continental United States generally takes 7–9 business days (Monday – Friday) (excluding weekends and holidays) from the date of shipment.
Delivery times are estimates and are not guaranteed. Delays may occur due to public holidays, weather conditions, carrier issues, or other circumstances beyond our control.

Order Cut-Off Time

Order Cut-Off Time: 06:00 PM EST (GMT-05:00) Eastern Standard Time (New York).

Shipping Costs
We offer free standard shipping for all orders within the continental United States.

Customs, Duties, and Taxes
Since we ship exclusively within the United States, there are no customs duties, import taxes, or additional fees for our customers. All shipping costs are inclusive of delivery within the continental U.S.

Order Tracking
Once your order has been shipped, a confirmation email with a tracking number will be sent to you. Tracking information may take up to 24 hours to update after shipment.
If you do not receive tracking information or have trouble tracking your package, please contact us at service@rogulyak.store.

Address Accuracy and Changes
Customers are responsible for providing accurate and complete shipping addresses.
If you need to update your shipping address after placing an order, please contact us immediately. We will attempt to update the address if the order has not yet been shipped.
We are not responsible for shipments delayed or lost due to incorrect, incomplete, or undeliverable addresses.

Lost, Damaged, or Delayed Packages

  • If your package is lost, damaged, or delayed during shipping, contact us immediately at support@udxgdmck.store or +1 (217) 961-3591.
  • We will work with the carrier to investigate and resolve the issue. Depending on the situation, a replacement or refund may be provided according to our return policy.
  • We are not responsible for delays caused by natural disasters, strikes, or other circumstances beyond our control.

Shipping Restrictions
Certain products may have shipping restrictions due to carrier regulations.
Items considered hazardous, perishable, or otherwise restricted may not be eligible for standard shipping. Customers will be notified if their order contains such items.

Customer Responsibilities
Customers are responsible for:

  • Providing accurate shipping information
  • Monitoring tracking updates
  • Reporting lost or damaged packages promptly

Changes to Shipping Policy
We reserve the right to update, modify, or replace any part of this Shipping Policy at any time without prior notice. Changes will be reflected on this page. Your continued use of our website constitutes acceptance of the updated policy.

Contact Us
For any questions regarding shipping, delivery, or tracking, please contact us:

  • Email: support@udxgdmck.store
  • Phone: +1 (217) 961-3591
  • Address: 1001 Trinity St, Austin, TX 78701, USA
  • Customer Support Hours: Monday–Friday, 9 AM–6 PM EST